Versand

Shipping & Returns

We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.

European Stock

• These tiles make up a smaller portion of our range but account for most of our sales by volume.

• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.

• To ensure safe delivery, we only offer pallet deliveries for these tiles.

• Orders are shipped same-day or next-day, depending on confirmation time.

• Delivery time varies by location but is typically within 7–10 days.

• Our website provides clear shipping options and costs before requiring payment.

• If you’re in a remote location, please contact us in advance to confirm shipping rates.

Stock from Japan (Pre-Orders)

We offer two shipping options for pre-ordered tiles from Japan:

1. Dedicated Sea Freight

• Your order is shipped individually as soon as it’s ready.

• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.

2. Shared Sea Freight

• Your order is combined with others before shipment to our German warehouse.

• We typically have six shipments per year.

• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.

• UK orders are transported to our UK warehouse before final delivery.

 

Samples

• All sample orders are managed by our UK warehouse.

• Shipping via DPD Next Day Service (UK).

• European deliveries take 3–5 days.