About Tax

Ordering & VAT Information

At Mittsu, we strive to make ordering as seamless as possible, especially following Brexit. To better serve our EU customers, we have relocated our main stock to Germany. Here’s what this means for you when ordering tiles:

Business Customers (VAT-Registered)

• Germany – You’ll pay German VAT, which we report via our DE VAT return. You can reclaim it as usual.

• EU (outside Germany) – If you provide a valid VAT number, no VAT will be charged.

• Europe (Non-EU, e.g., Norway, Switzerland) – We export the goods, and you’ll handle local import taxes.

• UK – We invoice using our UK VAT number. Tiles are dispatched from Germany but imported to the UK through our company, making it a seamless domestic transaction for you.

Retail Customers

• UK – A standard transaction, including VAT.

• EU – We charge VAT at your country’s rate via the OSS (One-Stop-Shop) system, so you won’t have to deal with extra paperwork or taxes.

• Europe (Non-EU, e.g., Norway, Switzerland) – We export the goods, and you’ll pay local import taxes upon arrival.

Samples

• EU – Sent from the UK under the IOSS (Import One-Stop-Shop) system. VAT is included at checkout, preventing unexpected courier charges.

• UK – A standard transaction.

We know cross-border transactions have been challenging, but we’ve simplified the process to ensure a smooth experience. If you have any questions, feel free to reach out at info@mittsugroup.com.