FAQ's

Frequently Asked Questions

We’ve been working with Japanese tiles for years but understand you might have questions. If you don’t find the answer here, feel free to email us at info@mittsugroup.com, we’d be happy to help!

 

Where are your tiles made?

All of our tiles are 100% made in Japan—no exceptions!

 

Why do I see similar tiles labeled ‘Inspired by Japan’ on other sites?

These are  copies made in China, often at  lower quality standards. The biggest difference is in the  glaze finish  and  tile body material, our authentic Japanese tiles  have a  low water absorption rate, making them  suitable for outdoor use  and far more durable.

 

Who do you sell to?

We work with top architects and interior designers throughout Europe and the Middle East  but also supply  private customers working on their own homes.

 

Can I order samples?

Absolutely! Samples are crucial to making the right choice. We have over 450 variations in stock and ready to ship. You can order directly from our website.

 

Where do you ship to?

Our main markets are Europe and GCC, but can supply most of the world one way or another. Please email us with any specific request.

 

Where do you ship from?

We hold stock in UK, Germany, Dubai and Japan

 

What about VAT?

VAT can be complex, but we’ve made it easy for you! Visit our dedicated VAT page for details.

 

What if the tile I want isn’t in stock?

No problem! You can pre-order tiles and we will ship according to your shipping needs

 

How long do pre-ordered tiles take to arrive?

This depends on stock availability in Japan:

• If in stock & close to a shipment date → 6-14 weeks

• If made to order → Up to 6 months

Always speak to us for more details as every circumstance is unique, please email us at info@mittsugroup.com.

 

How much does shipping cost?

Our website automatically calculates shipping costs  at checkout.

 

Is there a minimum order?

No! You can order just one carton, but we can’t split cartons.

 

Do these tiles require special installation?

Not really! Any skilled tiler can install them. For detailed fitting guidelines, check out our installation page.

 

How sustainable is your business?

We conducted a CO2 impact study for a London-based architect and found that shipping tiles from Japan by sea freight produces less CO2 than transporting tiles from Milan to London by road. 

 

Who or what is Mittsu?

Mittsu is a brand of Solveig Ltd and Mittsu Tiles. These privately owned companies in the UK and UAE, with one owner.