FAQ's
Frequently Asked Questions
We’ve been working with Japanese tiles for years and understand you might have questions. If you don’t find the answer here, feel free to email us at info@mittsugroup.com—we’d be happy to help!
Where are your tiles made?
All of our tiles are 100% made in Japan—no exceptions!
Why do I see similar tiles labeled ‘Inspired by Japan’ on other sites?
These are copies made in China, often at lower quality standards. The biggest difference is in the glaze finish and tile body material—our authentic Japanese tiles have a low water absorption rate, making them suitable for outdoor use and far more durable.
Who do you sell to?
We work with Europe’s top architects and interior designers but also supply private customers working on their own homes.
Can I order samples?
Absolutely! Samples are crucial to making the right choice. We have over 400 variations in stock and ready to ship. You can order directly from our website.
Where do you ship to?
We ship across Europe and GCC. The only major region we cannot serve is the USA—sorry!
Where do you ship from?
We stock as many tiles as possible in Europe. In 2021, we moved our warehouse from the UK to Germany to avoid Brexit-related complications for our EU customers.
• EU customers: Invoiced in Euros with intra-EU delivery terms.
• UK & Non-EU customers: No change—you’ll continue receiving our usual service.
What about VAT?
VAT can be complex, but we’ve made it easy for you! Visit our dedicated VAT page for details.
What if the tile I want isn’t in stock in Europe?
No problem! You can pre-order tiles and we will ship according to your shipping needs
How long do pre-ordered tiles take to arrive?
This depends on stock availability in Japan:
• If in stock & close to a shipment date → 10-14 weeks
• If made to order → Up to 6 months
For a specific timeframe, please email us at info@mittsugroup.com.
How much does shipping cost?
Our website automatically calculates shipping costs at checkout.
Is there a minimum order?
No! You can order just one carton, but we can’t split cartons.
Do these tiles require special installation?
Not really! Any skilled tiler can install them. For detailed fitting guidelines, check out our installation page.
How sustainable is your business?
We conducted a CO2 impact study for a London-based architect and found that shipping tiles from Japan by sea freight produces less CO2 than transporting tiles from Milan to London. Our primary supplier, INAX, is highly environmentally conscious—you can read more here.
Who or what is Mittsu?
Mittsu is a brand of Solveig Ltd., a privately owned UK company.