The Vaisell collection is a masterpiece of Japanese ceramic artistry, meticulously crafted by one of Mittsu’s master ceramicists using time-honoured techniques. Defined by its gracefully curved square shape, this tile transforms surfaces with a seamless, sculptural effect that brings depth and movement to any space. Unlike conventional flat tiles, Vaisell introduces a subtle curvature that enhances the way light interacts with its surface, creating a dynamic interplay of highlights and shadows. Designed exclusively for walls, it is an ideal choice for feature walls, kitchen backsplashes, and luxurious bathroom settings, adding a refined elegance that elevates interior design.
The meticulous craftsmanship of Vaisell is evident in its finish, texture, and detailing. Each tile undergoes a precise glazing process that results in a surface that is smooth yet rich in depth, with variations in sheen ranging from matte to high-gloss. The gentle curvature is complemented by finely beveled edges, allowing for an uninterrupted flow between tiles, giving the impression of a continuous, undulating surface. Some variations feature a subtle crackled glaze, enhancing the artisanal quality and adding a layer of depth that makes each tile uniquely captivating. The way these tiles catch and reflect light shifts throughout the day, bringing an ever-changing elegance to the space they inhabit.
Beyond aesthetics, Vaisell is designed with durability and functionality in mind. Each tile is high-fired ceramic, ensuring longevity and resistance to moisture—perfect for bathrooms, kitchen backsplashes, and decorative wall applications. The meticulous balance of traditional Japanese craftsmanship and contemporary design makes Vaisell more than just a tile—it is a work of art that transforms any wall into a statement of timeless beauty.
This is a made to order tile with a minimum order of 90m2 and a manufacturing lead time of 8 weeks.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
Shipping & Returns
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped same-day or next-day, depending on confirmation time.
• Delivery time varies by location but is typically within 7–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• All sample orders are managed by our UK warehouse.
• Shipping via DPD Next Day Service (UK).
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might now be feeling a little overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles special.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary—ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Koyohen Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse—look for products labeled (UK Stock) when ordering from the UK.
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please contact us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colors may appear differently on screens. We highly recommend ordering samples to ensure you’re getting exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimize waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash, to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, due to contractual reasons, we cannot ship to North America.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll be speaking directly with our Director, Ian. While our team continues to grow, all customer inquiries are handled personally by him to ensure you receive the best possible guidance.
Vaisell Sample
| Availability
Stock Availability & Shipping. Stocked Locally: Ships from the UK or Germany for faster delivery. Order from Japan: Imported from Japan just for you—please check our Shipping Page for details. Made to Order: Lead times and minimum order quantities are listed in the product description. |
Made to Order |
| m2 per Box | 1.08 |
| Items per Box
This is how many sheets or individual tiles are in a box. |
12 |
| Items per m2
This is how many sheets or individual tiles are needed for 1m2 |
11.1 |
| Tile Size (mm) | 48x48x10 |
| Joint Size (mm)
This is the size of the gap between tiles on a sheet or an assumed size for loose tiles. |
2 |
| Item | Sheets |
| Sheet Size (mm) | 300x300 |
| Application | Indoor Wall , Outdoor Wall, Fireplace, and Frost Proof |
| Country of origin | Japan |
| Material | Porcelain |
| Surface | Glazed |
| In Box Colour Variation | High |
| Shine | High |
| In Box Texture Variation | Low |
| Colour Fading | Zero |
| Surface Crackle | High |
The Vaisell collection is a masterpiece of Japanese ceramic artistry, meticulously crafted by one of Mittsu’s master ceramicists using time-honoured techniques. Defined by its gracefully curved square shape, this tile transforms surfaces with a seamless, sculptural effect that brings depth and movement to any space. Unlike conventional flat tiles, Vaisell introduces a subtle curvature that enhances the way light interacts with its surface, creating a dynamic interplay of highlights and shadows. Designed exclusively for walls, it is an ideal choice for feature walls, kitchen backsplashes, and luxurious bathroom settings, adding a refined elegance that elevates interior design.
The meticulous craftsmanship of Vaisell is evident in its finish, texture, and detailing. Each tile undergoes a precise glazing process that results in a surface that is smooth yet rich in depth, with variations in sheen ranging from matte to high-gloss. The gentle curvature is complemented by finely beveled edges, allowing for an uninterrupted flow between tiles, giving the impression of a continuous, undulating surface. Some variations feature a subtle crackled glaze, enhancing the artisanal quality and adding a layer of depth that makes each tile uniquely captivating. The way these tiles catch and reflect light shifts throughout the day, bringing an ever-changing elegance to the space they inhabit.
Beyond aesthetics, Vaisell is designed with durability and functionality in mind. Each tile is high-fired ceramic, ensuring longevity and resistance to moisture—perfect for bathrooms, kitchen backsplashes, and decorative wall applications. The meticulous balance of traditional Japanese craftsmanship and contemporary design makes Vaisell more than just a tile—it is a work of art that transforms any wall into a statement of timeless beauty.
This is a made to order tile with a minimum order of 90m2 and a manufacturing lead time of 8 weeks.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
Shipping & Returns
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped same-day or next-day, depending on confirmation time.
• Delivery time varies by location but is typically within 7–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• All sample orders are managed by our UK warehouse.
• Shipping via DPD Next Day Service (UK).
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might now be feeling a little overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles special.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary—ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Koyohen Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse—look for products labeled (UK Stock) when ordering from the UK.
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please contact us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colors may appear differently on screens. We highly recommend ordering samples to ensure you’re getting exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimize waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash, to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, due to contractual reasons, we cannot ship to North America.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll be speaking directly with our Director, Ian. While our team continues to grow, all customer inquiries are handled personally by him to ensure you receive the best possible guidance.
Choose options
The Vaisell collection is a masterpiece of Japanese ceramic artistry, meticulously crafted by one of Mittsu’s master ceramicists using time-honoured techniques. Defined by its gracefully curved square shape, this tile transforms surfaces with a seamless, sculptural effect that brings depth and movement to any space. Unlike conventional flat tiles, Vaisell introduces a subtle curvature that enhances the way light interacts with its surface, creating a dynamic interplay of highlights and shadows. Designed exclusively for walls, it is an ideal choice for feature walls, kitchen backsplashes, and luxurious bathroom settings, adding a refined elegance that elevates interior design.
The meticulous craftsmanship of Vaisell is evident in its finish, texture, and detailing. Each tile undergoes a precise glazing process that results in a surface that is smooth yet rich in depth, with variations in sheen ranging from matte to high-gloss. The gentle curvature is complemented by finely beveled edges, allowing for an uninterrupted flow between tiles, giving the impression of a continuous, undulating surface. Some variations feature a subtle crackled glaze, enhancing the artisanal quality and adding a layer of depth that makes each tile uniquely captivating. The way these tiles catch and reflect light shifts throughout the day, bringing an ever-changing elegance to the space they inhabit.
Beyond aesthetics, Vaisell is designed with durability and functionality in mind. Each tile is high-fired ceramic, ensuring longevity and resistance to moisture—perfect for bathrooms, kitchen backsplashes, and decorative wall applications. The meticulous balance of traditional Japanese craftsmanship and contemporary design makes Vaisell more than just a tile—it is a work of art that transforms any wall into a statement of timeless beauty.
This is a made to order tile with a minimum order of 90m2 and a manufacturing lead time of 8 weeks.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
Shipping & Returns
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped same-day or next-day, depending on confirmation time.
• Delivery time varies by location but is typically within 7–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• All sample orders are managed by our UK warehouse.
• Shipping via DPD Next Day Service (UK).
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might now be feeling a little overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles special.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary—ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Koyohen Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse—look for products labeled (UK Stock) when ordering from the UK.
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please contact us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colors may appear differently on screens. We highly recommend ordering samples to ensure you’re getting exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimize waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash, to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, due to contractual reasons, we cannot ship to North America.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll be speaking directly with our Director, Ian. While our team continues to grow, all customer inquiries are handled personally by him to ensure you receive the best possible guidance.
The Vaisell collection is a masterpiece of Japanese ceramic artistry, meticulously crafted by one of Mittsu’s master ceramicists using time-honoured techniques. Defined by its gracefully curved square shape, this tile transforms surfaces with a seamless, sculptural effect that brings depth and movement to any space. Unlike conventional flat tiles, Vaisell introduces a subtle curvature that enhances the way light interacts with its surface, creating a dynamic interplay of highlights and shadows. Designed exclusively for walls, it is an ideal choice for feature walls, kitchen backsplashes, and luxurious bathroom settings, adding a refined elegance that elevates interior design.
The meticulous craftsmanship of Vaisell is evident in its finish, texture, and detailing. Each tile undergoes a precise glazing process that results in a surface that is smooth yet rich in depth, with variations in sheen ranging from matte to high-gloss. The gentle curvature is complemented by finely beveled edges, allowing for an uninterrupted flow between tiles, giving the impression of a continuous, undulating surface. Some variations feature a subtle crackled glaze, enhancing the artisanal quality and adding a layer of depth that makes each tile uniquely captivating. The way these tiles catch and reflect light shifts throughout the day, bringing an ever-changing elegance to the space they inhabit.
Beyond aesthetics, Vaisell is designed with durability and functionality in mind. Each tile is high-fired ceramic, ensuring longevity and resistance to moisture—perfect for bathrooms, kitchen backsplashes, and decorative wall applications. The meticulous balance of traditional Japanese craftsmanship and contemporary design makes Vaisell more than just a tile—it is a work of art that transforms any wall into a statement of timeless beauty.
This is a made to order tile with a minimum order of 90m2 and a manufacturing lead time of 8 weeks.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
Shipping & Returns
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped same-day or next-day, depending on confirmation time.
• Delivery time varies by location but is typically within 7–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• All sample orders are managed by our UK warehouse.
• Shipping via DPD Next Day Service (UK).
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might now be feeling a little overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles special.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary—ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Koyohen Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse—look for products labeled (UK Stock) when ordering from the UK.
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please contact us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colors may appear differently on screens. We highly recommend ordering samples to ensure you’re getting exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimize waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash, to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, due to contractual reasons, we cannot ship to North America.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll be speaking directly with our Director, Ian. While our team continues to grow, all customer inquiries are handled personally by him to ensure you receive the best possible guidance.