Yuki is a glazed porcelain tile crafted by one of Mittsu’s master ceramicists from a family-run workshop that has employed the same techniques for generations, ensuring each tile embodies a legacy of craftsmanship and precision. The name YU-KI derives from “YU,” meaning glaze, and “KI,” meaning seasons. Each colour tells a story: the standard white represents winter snow, the red symbolises the summer sun, and the black reflects the night sky on a mid-autumn day. The gentle curved form of the Yuki Border is naturally created using split bamboo, a material deeply familiar to the Japanese people.
The Yuki tiles are a testament to this heritage. Each tile features a slightly concave surface that enhances its deep texture and creates a dynamic interaction with light, giving installations a sense of movement and flow across the wall. One of the most unique features is the speckling effect present across all tiles, which is most understated on the black variation, where the deep, glossy finish holds a mysterious allure.
Each tile’s naturally coloured edge adds depth and contrast to any installation, creating a visually rich, layered effect. The white variant is particularly fascinating—offering a flexible off-white shade that harmonises seamlessly with pure white fixtures while providing a soft contrast that makes it versatile across various design palettes. Installations of Yuki in White seem to adapt to their surroundings, each project taking on its own character, making it hard to believe it’s the same tile each time. Have a look at more installations here.
Perfect for both commercial and residential spaces, Yuki tiles elevate any environment with their unique textures and timeless appeal, proudly carrying the mark of ceramic mastery.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped the same day or the next day, depending on the confirmation time.
• Delivery time varies by location but is typically within 3–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• We carry a full range of samples in our UK warehouse and the most popular tiles can be supplied from our German warehouse.
• Shipping via DPD.
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might feel overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles unique.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary, ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Kaji Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please get in touch with us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colours may appear differently on screens. We highly recommend ordering samples to ensure you get exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimise waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, we cannot ship to North America due to contractual reasons.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll speak directly with our Director, Ian. While our team continues to grow, he handles all customer inquiries personally to ensure you receive the best possible guidance.
Yuki
| Price per m2
Each of our tiles has a unique coverage per box, ranging from 0.2 to 2m2. This price allows you to compare a like for like cost. |
£168.32 |
| Price per box |
|
| Availability
Stock Availability & Shipping. Stocked Locally: Ships from the UK or Germany for faster delivery. Order from Japan: Imported from Japan just for you—please check our Shipping Page for details. Made to Order: Lead times and minimum order quantities are listed in the product description. |
Stocked Locally |
| Stock Status | 45m2 |
| Tiles | ||
| Grout | ||
| Price |
Order a Sample
Yuki Sample
SKU: IM-1520P1/YKR1/Sample
| m2 per Box | 1.01 |
| Items per Box
This is how many sheets or individual tiles are in a box. |
12 |
| Items per m2
This is how many sheets or individual tiles are needed for 1m2 |
11.9 |
| Tile Size (mm) | 145x20x8.5 |
| Joint Size (mm)
This is the size of the gap between tiles on a sheet or an assumed size for loose tiles. |
2.5 |
| Item | Sheets |
| Sheet Size (mm) | 296x292.5 |
| Application | Indoor Wall , Wet Wall, Outdoor Wall, Fireplace, and Frost Proof |
| Country of origin | Japan |
| Material | Porcelain |
| Surface | Glazed |
| In Box Colour Variation | Low |
| Shine | High |
| In Box Texture Variation | Zero |
| Colour Fading | Zero |
| Surface Crackle | Zero |
Yuki is a glazed porcelain tile crafted by one of Mittsu’s master ceramicists from a family-run workshop that has employed the same techniques for generations, ensuring each tile embodies a legacy of craftsmanship and precision. The name YU-KI derives from “YU,” meaning glaze, and “KI,” meaning seasons. Each colour tells a story: the standard white represents winter snow, the red symbolises the summer sun, and the black reflects the night sky on a mid-autumn day. The gentle curved form of the Yuki Border is naturally created using split bamboo, a material deeply familiar to the Japanese people.
The Yuki tiles are a testament to this heritage. Each tile features a slightly concave surface that enhances its deep texture and creates a dynamic interaction with light, giving installations a sense of movement and flow across the wall. One of the most unique features is the speckling effect present across all tiles, which is most understated on the black variation, where the deep, glossy finish holds a mysterious allure.
Each tile’s naturally coloured edge adds depth and contrast to any installation, creating a visually rich, layered effect. The white variant is particularly fascinating—offering a flexible off-white shade that harmonises seamlessly with pure white fixtures while providing a soft contrast that makes it versatile across various design palettes. Installations of Yuki in White seem to adapt to their surroundings, each project taking on its own character, making it hard to believe it’s the same tile each time. Have a look at more installations here.
Perfect for both commercial and residential spaces, Yuki tiles elevate any environment with their unique textures and timeless appeal, proudly carrying the mark of ceramic mastery.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped the same day or the next day, depending on the confirmation time.
• Delivery time varies by location but is typically within 3–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• We carry a full range of samples in our UK warehouse and the most popular tiles can be supplied from our German warehouse.
• Shipping via DPD.
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might feel overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles unique.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary, ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Kaji Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please get in touch with us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colours may appear differently on screens. We highly recommend ordering samples to ensure you get exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimise waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, we cannot ship to North America due to contractual reasons.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll speak directly with our Director, Ian. While our team continues to grow, he handles all customer inquiries personally to ensure you receive the best possible guidance.
Choose options
Yuki is a glazed porcelain tile crafted by one of Mittsu’s master ceramicists from a family-run workshop that has employed the same techniques for generations, ensuring each tile embodies a legacy of craftsmanship and precision. The name YU-KI derives from “YU,” meaning glaze, and “KI,” meaning seasons. Each colour tells a story: the standard white represents winter snow, the red symbolises the summer sun, and the black reflects the night sky on a mid-autumn day. The gentle curved form of the Yuki Border is naturally created using split bamboo, a material deeply familiar to the Japanese people.
The Yuki tiles are a testament to this heritage. Each tile features a slightly concave surface that enhances its deep texture and creates a dynamic interaction with light, giving installations a sense of movement and flow across the wall. One of the most unique features is the speckling effect present across all tiles, which is most understated on the black variation, where the deep, glossy finish holds a mysterious allure.
Each tile’s naturally coloured edge adds depth and contrast to any installation, creating a visually rich, layered effect. The white variant is particularly fascinating—offering a flexible off-white shade that harmonises seamlessly with pure white fixtures while providing a soft contrast that makes it versatile across various design palettes. Installations of Yuki in White seem to adapt to their surroundings, each project taking on its own character, making it hard to believe it’s the same tile each time. Have a look at more installations here.
Perfect for both commercial and residential spaces, Yuki tiles elevate any environment with their unique textures and timeless appeal, proudly carrying the mark of ceramic mastery.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped the same day or the next day, depending on the confirmation time.
• Delivery time varies by location but is typically within 3–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• We carry a full range of samples in our UK warehouse and the most popular tiles can be supplied from our German warehouse.
• Shipping via DPD.
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might feel overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles unique.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary, ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Kaji Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please get in touch with us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colours may appear differently on screens. We highly recommend ordering samples to ensure you get exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimise waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, we cannot ship to North America due to contractual reasons.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll speak directly with our Director, Ian. While our team continues to grow, he handles all customer inquiries personally to ensure you receive the best possible guidance.
Yuki is a glazed porcelain tile crafted by one of Mittsu’s master ceramicists from a family-run workshop that has employed the same techniques for generations, ensuring each tile embodies a legacy of craftsmanship and precision. The name YU-KI derives from “YU,” meaning glaze, and “KI,” meaning seasons. Each colour tells a story: the standard white represents winter snow, the red symbolises the summer sun, and the black reflects the night sky on a mid-autumn day. The gentle curved form of the Yuki Border is naturally created using split bamboo, a material deeply familiar to the Japanese people.
The Yuki tiles are a testament to this heritage. Each tile features a slightly concave surface that enhances its deep texture and creates a dynamic interaction with light, giving installations a sense of movement and flow across the wall. One of the most unique features is the speckling effect present across all tiles, which is most understated on the black variation, where the deep, glossy finish holds a mysterious allure.
Each tile’s naturally coloured edge adds depth and contrast to any installation, creating a visually rich, layered effect. The white variant is particularly fascinating—offering a flexible off-white shade that harmonises seamlessly with pure white fixtures while providing a soft contrast that makes it versatile across various design palettes. Installations of Yuki in White seem to adapt to their surroundings, each project taking on its own character, making it hard to believe it’s the same tile each time. Have a look at more installations here.
Perfect for both commercial and residential spaces, Yuki tiles elevate any environment with their unique textures and timeless appeal, proudly carrying the mark of ceramic mastery.
Superclean Grout is an Anti-Mould Grout from master ceramicists, INAX of Japan.
This grout has been developed to exceed the exacting demands for cleanliness and hygiene of the Japanese people.
Moisture and dirt penetrate into conventional cement grout, causing mould growth on the surface. Superclean Grout transforms the property of grout particles to hydrophobic, dramatically reducing the penetration of moisture into the grout and preventing the grout from holding dirt and growing mould.
It's one of the few available in Europe that passes the high standard of Anti-Stain, Anti-Bacterial and Anti-Fungal of ISO Standard - ISO22196.
We offer three main shipping categories: Stock from Japan, Stock from Europe, and Samples.
European Stock
• These tiles make up a smaller portion of our range but account for most of our sales by volume.
• Stock is held in Germany and the UK, with availability clearly marked. Unless otherwise stated, stock is located in Germany.
• To ensure safe delivery, we only offer pallet deliveries for these tiles.
• Orders are shipped the same day or the next day, depending on the confirmation time.
• Delivery time varies by location but is typically within 3–10 days.
• Our website provides clear shipping options and costs before requiring payment.
• If you’re in a remote location, please contact us in advance to confirm shipping rates.
Stock from Japan (Pre-Orders)
We offer two shipping options for pre-ordered tiles from Japan:
1. Dedicated Sea Freight
• Your order is shipped individually as soon as it’s ready.
• The process includes 5 weeks at sea plus customs and local handling, totalling 10–14 weeks.
2. Shared Sea Freight
• Your order is combined with others before shipment to our German warehouse.
• We typically have six shipments per year.
• Once dispatched, delivery follows the same timeline as Dedicated Sea Freight.
• UK orders are transported to our UK warehouse before final delivery.
Samples
• We carry a full range of samples in our UK warehouse and the most popular tiles can be supplied from our German warehouse.
• Shipping via DPD.
• European deliveries take 3–5 days.
Returns
We accept returns for bulk stock items (not samples). However, due to the high cost of return shipping, we encourage you to make an informed decision before ordering.
Return Policy
• Items from Japan (Custom Orders) are non-returnable.
• To initiate a return, email us at info@mittsugroup.com within 14 days of receiving your order.
• The return must be sent to the warehouse it was dispatched from within the following 14 days.
• Tiles must be returned in their original, unopened, and undamaged condition. Pallet shipping is required—courier shipments often result in damage.
• Refunds will be issued within 14 days of receiving the returned items.
For further details or assistance, please contact us.
Welcome to Mittsu – Your Source for Authentic Japanese Tiles
Japanese tiles are renowned for their beauty, quality, and craftsmanship. If a stunning tiled bathroom led you here, you might feel overwhelmed by the choices—but don’t worry, we’re here to help!
Who is Mittsu?
Mittsu is a privately owned company specialising in authentic Japanese tiles. We only sell tiles made in Japan, ensuring superior quality and craftsmanship.
Unlike other businesses offering “Japanese-style” tiles, our products are genuinely made in Japan, reflecting the rich heritage and artistry that define Japanese ceramics. Learn more about what makes Japanese tiles unique.
How to Choose the Right Tile
• Search by name on our website.
• Browse our collections for inspiration.
• Follow us on Instagram for design ideas.
Box Sizes & Pricing
Since we source tiles from multiple Japanese manufacturers, box sizes vary, ranging from 0.3m² to 2m². To keep things transparent, each tile page displays:
• Price per square meter (for easy comparison).
• Price per box (as we only sell full boxes).
For example, our Kaji Border tile costs more per box than Ka-Bu, but it covers 1.8m² per box compared to Ka-Bu’s 1m², making it a lower cost option per square meter.
Stock Availability
• We keep around 50 tile variations in our German warehouse, ready for immediate shipping.
• Some of our most popular tiles are also available in the UK warehouse
Despite our best efforts, demand can sometimes outpace supply, so if a tile is out of stock, feel free to contact us for alternatives or restock timelines.
Pre-Orders (Stock from Japan)
For tiles not currently in our European stock, we offer two shipping options:
1. Dedicated Sea Freight – Your order is shipped individually as soon as it’s ready.
2. Shared Sea Freight – Your order is combined with others for more cost-effective shipping.
Our website allows you to order tiles from Japan with the understanding that shipping times vary. If you’re interested in a specific tile that’s out of stock, please get in touch with us, and we’ll be happy to assist.
Samples
While we strive for accurate photography, tile colours may appear differently on screens. We highly recommend ordering samples to ensure you get exactly what you expect.
• You can browse our sample collection or search by tile name and select the sample option.
• We have over 400 sample variations ready to ship.
• Sample orders within the UK are shipped via DPD Next Day Service, with European deliveries taking 3–5 days.
Why Do We Charge for Samples?
1. To minimise waste – Charging a small fee prevents unnecessary orders.
2. To offset costs – Sample stocking and processing are expensive.
However, when you place a tile order for your project, we will refund the cost of up to 5 samples upon request.
Who We Serve
We cater to everyone—from private homeowners needing a single box for a kitchen backsplash to leading architectural firms designing luxury hotels.
• If you work in construction or tile specification, please email us at sales@mittsugroup.com.
• We ship all over Europe and can assist customers in other locations upon request.
• Unfortunately, we cannot ship to North America due to contractual reasons.
Personal Service
At Mittsu, we take pride in our personalised approach. When you contact us, you’ll speak directly with our Director, Ian. While our team continues to grow, he handles all customer inquiries personally to ensure you receive the best possible guidance.